Privacy policy
Med-One Diagnostic & Laboratory Center ("Med-One", "we", "us") respects your privacy. This policy explains what information we collect through this website and at our center, how we use it, and the choices you have. We handle personal information in line with Ghana's Data Protection Act, 2012 (Act 843).
1. Information collected through this website
This website is for information only. It has no forms, no user accounts and no online booking, so we do not ask you to enter personal details here.
- Server logs. Like most websites, our hosting provider automatically records basic technical details when you visit, such as your IP address, browser type, the pages you view and the date and time. These logs are used to keep the website secure and working properly.
- Fonts. The website loads its fonts from Google Fonts, so your browser connects to Google's servers, which may record your IP address. See Google's privacy policy for details.
- Cookies. We do not use advertising cookies. When you first visit, a banner asks whether you accept analytics cookies, which help us count visits and see which pages are useful. These cookies are only set if you click "Accept". Your choice is saved in your browser, and you can change it at any time using the "Cookie settings" link at the bottom of each page.
- Contacting us. If you call us, email us or message us on Facebook, we receive the information you choose to share, such as your name, phone number and the reason for your enquiry.
2. Information collected at our center
When you visit Med-One for a scan or laboratory test, we collect the information needed to provide your care. This may include your name, age, contact details, your doctor's referral or request form, relevant medical history, and your scan images, test results and reports.
3. How we use your information
- To carry out your scan or test and prepare your results
- To contact you about your appointment or results
- To share your results with the doctor or clinic that referred you
- To keep accurate medical and business records as required by law
- To respond to your questions and improve our services
4. Confidentiality and sharing
Your medical information is confidential. We do not sell or rent your personal information. We share it only:
- with the doctor, clinic or hospital that referred you, or another healthcare provider involved in your care;
- with people you have authorised, such as a family member you ask us to speak with;
- when required by law, a court order or a public health authority.
5. How we protect and keep your information
We take reasonable physical, technical and organisational steps to protect your information from loss, misuse and unauthorised access. Only staff who need your information to do their work can see it. We keep medical records for as long as needed to provide care and to meet legal and professional requirements.
6. Your rights
You may ask us to tell you what personal information we hold about you, request a copy of your results, or ask us to correct information that is inaccurate. To make a request, contact us using the details below. We may need to confirm your identity first. If you are not satisfied with how we handle your information, you may also contact the Data Protection Commission of Ghana.
7. Links to other websites
This website links to other sites, such as our Facebook page and Google Maps. We are not responsible for how those sites handle your information, so please review their privacy policies.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it takes effect shown at the top.
9. Contact us
Med-One Diagnostic & Laboratory Center
Krofrom Roman Catholic Church Building, Corpus Christi Plaza, 1st floor
Adjacent C.P.C Police Station, Krofrom – Kumasi, Ghana
Phone: 024 353 8725, 050 587 6339, 024 473 9827
Email: medonecenter@gmail.com